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Overview of Complaints procedure for Parents

What to do if you have a concern or a complaint

We aim to work closely with parents and carers so that all children can play and learn happily at school. We view all complaints in a positive way, as it helps the school improve its practices.

However, sometimes problems do occur and the best person to talk to first is usually your child’s class teacher.

If you are still worried or concerned, the head teacher will be happy to talk to you at a mutually convenient time. Please contact the school office to make an appointment to talk to the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.

This is part of a full procedure which all schools have in place and has been approved by the Governing Body. If the Headteacher cannot resolve the issue or the complaint is about the Headteacher you should then write to the Chair of Governors.

Please do not hesitate to contact us – we look forward to hearing from you!

Please view our Complaints Policy Leaflet on the Policies page.